Refund Policy

1. Scope

This policy applies to recurring subscriptions, fixed 365-day access products, and one-time credit packs purchased through the payment processor shown at checkout. Stripe and Creem may process different orders during our payment transition, but the same support contact and review principles apply.

2. Cancellation and Expiration

Cancelling a subscription stops future automatic renewal. Unless a refund is approved or the account is restricted for a Terms violation, paid access normally continues through the already-paid period and ends at that paid-through date. Cancellation by itself does not create an automatic refund.

Fixed 365-day access is charged once and does not renew automatically. It expires 365 days after successful activation, so there is no recurring subscription to cancel.

3. Refund Eligibility

We review refund requests individually. A full or partial refund may be approved for circumstances such as:

• Duplicate, incorrect, or unauthorized charges.
• Material non-delivery or a verified technical failure that prevented use of the paid service.
• Other circumstances required by applicable consumer law.

Change-of-mind requests, consumed credits, completed generation work, or account restrictions caused by a Terms violation are generally not refundable unless required by law. We do not promise automatic pro-rated refunds for unused days, months, or credits.

4. Effect of an Approved Refund

• A full refund ends the refunded payment's remaining entitlement and cancels future credit installments associated with that payment.
• Unused credits granted by the refunded payment may be removed from the account. The credit balance will not be reduced below zero.
• A partial refund is recorded against the original payment but does not automatically shorten access or remove a proportional number of credits unless support expressly confirms that adjustment.
• Refunded tax, when applicable, is handled through the original payment processor according to its records and applicable law.

5. How to Request a Refund

Email support@removesorawatermark.online promptly with your account email, order or transaction ID, purchase date, reason for the request, and any relevant screenshots. Please do not send full card numbers or other sensitive payment credentials.

We normally acknowledge a complete request within 1-2 business days. Approved refunds are returned to the original payment method. The payment processor and card issuer control the final posting time, which commonly takes 5-10 business days and may take longer in some regions.

6. Disputes and Chargebacks

Please contact support first so we can investigate the order. If a bank or payment provider opens a dispute, we may suspend the disputed payment's remaining entitlement while the dispute is reviewed. A lost chargeback ends the affected entitlement and future installments associated with that payment.

7. Contact

Refund requests and questions: support@removesorawatermark.online